Refund Policy
Last updated: December 19, 2024
30-Day Money-Back Guarantee
We're confident you'll love Nightly. If you're not completely satisfied with your purchase for any reason, we'll give you a full refund within 30 days of your order date — no questions asked.
Our Promise
At Nightly, we stand behind our products 100%. We believe in what we make, and we want you to feel confident trying it. That's why we offer one of the most generous return policies in the supplement industry.
How to Request a Refund
Requesting a refund is simple:
- Email us at support@nightlysleep.co with your order number
- Include "Refund Request" in the subject line
- Receive confirmation within 24 hours
- Refund processed to your original payment method within 5-7 business days
Eligibility
To be eligible for a refund:
- Your refund request must be made within 30 days of your original order date
- You may return opened or unopened products
- Refunds apply to your most recent order (limit one refund per customer)
Subscription Cancellations
For subscription orders:
- You can cancel your subscription at any time from your account portal
- Cancellations take effect at the end of your current billing period
- You will not be charged for future shipments after cancellation
- Our 30-day guarantee applies to each individual shipment
Do I Need to Return the Product?
No. We do not require you to return the product to receive a refund. We trust our customers and want to make the refund process as easy as possible. Simply email us, and we'll process your refund promptly.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@nightlysleep.co. We will send you a replacement at no additional cost.
Questions?
If you have any questions about our refund policy, please don't hesitate to contact our support team at support@nightlysleep.co. We're here to help and typically respond within 24 hours.